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Follow-ups · Video and guide · 1 min read · WhatsApp Web

See who's waiting on your reply

You find every customer who wrote last, and answer them. Use it to make sure nobody is left waiting.

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Steps

  1. 1

    In Reports, Waiting on your reply (now) counts customers who messaged last, and Oldest has waited shows how long the oldest has waited.

    Owners, admins and managers also see a By member table. A manager sees the figures for the leads they have access to: their own, or everyone's if that's allowed in Permissions.

  2. 2

    Click the number.

    Contacts opens with only those leads. Add a condition to narrow it.

  3. 3

    In WhatsApp Web, click the filter icon, then Needs reply under QUICK.

  4. 4

    Answer each one.

    Marking a lead done for now takes it off the list until they message again.

Progress is saved in this browser only.

Questions

Who is waiting for my reply?

In WhatsApp Web, click the filter icon and choose Needs reply under Quick to list chats where the customer wrote last. Answer each one; Done for now takes one off the list until they message again. On the dashboard, Waiting on your reply (now) in Reports counts them and shows how long the oldest has waited; click the number to open Contacts with those leads.

Which customers count as waiting on my reply?

Customers who messaged last. The Reports count also shows how long the oldest has waited.

What is the difference between Needs reply and Awaiting reply?

Needs reply lists leads who wrote last, so they are waiting on you. Awaiting reply lists leads you wrote to last, so you are waiting on them.

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