How Syncdo protects your data
Clear answers about what Syncdo stores, where, and who can see it.
What we store, and what we never touch
Only your leads' chats
Contacts you added as leads. Personal chats and groups are never read.
Only calls with leads
On the SIM you choose. A SIM set to Off is never read.
No AI training
We never use your messages, or your customers', to train AI models.
Never sold or shared
Your data is not sold or shared.
Where it runs
Data is stored in Supabase (PostgreSQL), the server runs on Railway, and the website and dashboard on Vercel. Every connection is encrypted over HTTPS.
- Your data is reached only through your signed-in account.
- AI drafts and summaries send the chat to OpenAI's API.
Your control
- Export your data at any time.
- Delete any lead, with its conversation history.
- Ask us to delete your account and its data.
- Removed from active systems within 6 months, unless the law needs longer.
Questions, answered
Is Syncdo certified, for example SOC 2?
Not yet. We say exactly what we do today rather than claim certifications we don't have.
Does Syncdo read all my WhatsApp messages?
No. Only conversations with contacts you've added as leads. Personal chats and other contacts are never read, stored or processed.
Who can see my business's data?
You and your team, through your signed-in accounts, as roles allow. Our infrastructure providers process it only to run the service, as the Privacy Policy describes.
What happens to my data if I cancel?
It stays if you move to the Free plan. If you delete your account, it's removed from our active systems within 6 months.
Questions about how we handle your data?
We're happy to answer anything not covered here.