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Calls on Android · Video and guide · 1 min read · Android app

Record calls and play a recording

You point Syncdo at the folder where your dialler saves recordings, then play them from the lead. Use it to review a call. Syncdo never records a call itself: your phone's own dialler does. You need the Syncdo Android app, and an owner or admin turns recordings on under Settings → Call Recordings.

Available on paid plans.

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Steps

  1. 1

    In the Syncdo app, open the menu and tap Phone settings.

  2. 2

    Under Call recordings, tap Choose the recordings folder and pick the folder your dialler saves recordings in.

  3. 3

    The Recordings folder card shows the folder, with Change and Remove.

  4. 4

    Open the lead and tap Play recording under the call.

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Questions

How do I record calls in Syncdo?

Syncdo does not record calls; your phone's own dialler does, and the Android app uploads the recordings of calls with your leads. In the app, open the menu, tap Phone settings, tap Choose the recordings folder and pick the folder your dialler saves recordings in. To listen, open the lead and tap Play recording under the call. Only the person who made the call, and the workspace's owners and admins, can play it. Available on paid plans. You need the Syncdo Android app, and an owner or admin turns recordings on under Settings → Call Recordings.

Does Syncdo record my calls?

No. Your phone's own dialler records. The app only uploads the recordings of calls with leads. Your business is responsible for recording calls lawfully, including telling customers where the law requires it.

Who can play a call recording?

The person who made the call, and the workspace's owners and admins. A manager plays only the calls they made.

Why can't I turn on call recordings?

Available on paid plans. You also need the Syncdo Android app, and only an owner or admin can turn them on, under Settings → Call Recordings. If they can't be turned on for your workspace, that page says why.

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